PERFORMANCE STANDARDS
Our goal is to ensure that you have an exceptional experience with American Health Value each and every time we have the opportunity to serve you.We are dedicated to providing you excellence in customer service with attention to maintaining the highest level of performance standards. We provide our staff of Customer Service Specialists ongoing, comprehensive training.
- Work flow is monitored on a daily basis to ensure all performance standards are adhered to.
- Phone calls are monitored to ensure accuracy of information and quality of customer service.
- Customer Service Representatives answer all incoming phone inquiries to provide immediate support.
- Information packet mailed out same day request is received.
- Email inquiries responded to within one business day.
- Deposits to existing accounts are forwarded to the bank the same day received.
- New enrollments processed within 24 hours of receipt.
- Incomplete enrollments followed up within 24 hours.
- Welcome packet mailed out within 3 business days of account setup.