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Performance Standards

We provide ongoing, comprehensive training to our team of HSA Specialists.  We will go the extra mile to ensure your questions and concerns are addressed promptly, accurately, and thoroughly.  Here are some examples of our commitment to our account holders:

  • Member accounts are monitored daily to ensure all performance standards and compliance requirements are met
     
  • Phone calls are monitored to ensure accuracy of information and quality of customer service
     
  • HSA Specialists answer all incoming phone calls to provide immediate and knowledgeable support
     
  • No hassling with phone trees or automated systems to speak with a real person

  • All email inquiries are responded to within one business day

  • New enrollments are processed within 24 hours or receipt
American Health Value, LLC BBB Business Review

American Health Value's Customer Service

At American Health Value, you are not just a name or a number.  Our goal is to make certain that you have an exceptional experience each and every time we have the opportunity to serve you.  We measure our success by what our valued members say about us:

  • "The service from your representative blew the other companies out of the water."

  • "Your representative took the time to thoroughly answer my questions and helped me a great deal."

  • "I wish all people were as diligent as you."

  • "My wife had an HSA with another company, but they were nowhere as good as AHV so we closed it and opened a family account with American Health Value."

  • "Thank you so very much again for your caring, thoughtful assistance with the taxes."

  • "it was so nice talking with a real and responsive person who actually recognized my name and was familiar with my account."

  • "You have been unfailingly kind and courteous with my many phone calls.  You are the best I've ever encountered in any venue."

Click here to view what others are saying!


How are we doing?

We want to know what you think, so let us know!  Your feedback is a welcomed commodity!

CONTACT US

Call or email us with your questions and comments. We are here to serve you!