You have no idea how nice it is to have someone provide unsolicited, positive feedback that a job is getting done! I have no further questions, but you may be of assistance by having a terrific day, including taking yourself out to lunch at your favorite restaurant.

Hi Lori: First and foremost, thank YOU for being so helpful. I also commend your corporation for having a live person deal with us plebeians, that is quite unheard of in this day and age.

I would like you to know that your employee, Leona, was most helpful to me over the past several months as I attempted to answer questions concerning eligibility for your program. Please pass on to the appropriate supervisors – a job well done by her.

Dear Lori: Thank you so very much again for your caring, thoughtful assistance with the taxes. What a great human being you are.

Thank you, I appreciate your following through on this item. AHV is as good as customer service gets. I LOVE you guys!

Thanks Steffani. It was so nice talking to a real and responsive person who actually recognized my name and was familiar with my account. I expected some telephone tree of options or anonymous voice. Plus, you made a situation that could have been a real hassle quite easy to resolve. Kudos to you and AHV. Great customer service.

I just wanted to thank you Fran for being so responsive to our fees issue, both in courtesy and promptness. In this world where customer service seems to be on a rapid decline, it is heartening to work with folks like you and Steffani.

I want to write and commend Steffani, one of your customer service representatives who spoke to me on the phone on 9/5/06. She had immediate access to all of the account information and showed the kind of excellence in customer care that could not have been better. She deserves your thanks as a representative of you and your company. She certainly has my thanks and commendation.

I have recently contacted American Health Value, as one of our clients have changed over to a high deductible plan and was interested in possibly setting up an account. I had already made calls to a few other companies; however, the service from your representative, Fran, blew the other companies out of the water! I will most definitely be suggesting American Health Value to our client for his account, and will not hesitate to refer to your company in the future.

This is to thank you for having such an exceptional employee as Robin. I had penned a note on my annual billing statement for my account asking some questions pertinent to my account. Robin took the time to thoroughly answer my questions and helped me a great deal. I find it highly unusual these days for an employee to take the time and effort to “go the extra mile.” Robin did just that!

I want to commend your company and Hilary in particular, on the high level of customer service. I have called occasionally with questions and always hung up the phone knowing that my issues were resolved. My recent experience was with a banking issue charging me an amount I thought to be undeserved. Hilary offered me a better solution and when I called this morning, Hilary was not in yet, but Fran answered my questions without having to ‘grill’ me about past details. That showed an informed staff, ready to help, no matter who took the original call. It is a pleasure to deal with you.

Thank you very much for the spreadsheet. I wish all people were as diligent as you. You bring great credit upon yourself and your employer. Please thank the owners of American Health Value for the website and the ability to download the forms for use in the field.